warranty & repair

2 years Warranty

We are proud of our low number of warranty claims. Spikes & Sparrow products are handmade and so, despite our regular checks, defects or mistakes may still sometimes occur. You can expect that our products are of good quality, which is why we give a 2 year warranty on all our products after the purchase date as stated on the receipt. Proof of purchase (receipt) is required when a product needs repair service under the warranty.

In principle we will repair the bag. In exceptional cases we will replace or refund the bag.

This warranty gives the buyer the right to repairs due to defective parts or workmanship, when used normally. Normal wear and tear, such as scratches or small damages, wear of the zippers and the smoothing or stretching of the leather are not covered by the warranty as this wear and tear is part of a leather product.

Use the warranty

Bag purchased at a store or webshop
If your Spikes & Sparrow product is defective or broken within the warranty period of 2 years, we advise you to go back to the store or webshop where you bought the bag. If the defect and the bag are covered by the warranty, the store will provide you with a solution together with us. In principle the bag will be repaired. In exceptional cases it will be replaced or refunded.

Repairs after the warranty period

Our bags will last for years. So sometimes it can happen that a defect occurs (long) after the warranty period. In most cases we can repair this against payment. You can send an email to . Explain clearly in the e-mail what is broken and add clear photos. Then we will find out for you whether the repair is possible and how much this will cost. Or we will send you a spare part that you can take to a shoemaker, and have it repaired there.